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Same day appointments to improve patient access in Nimbin |
Nimbin Medical Centre is about to introduce a same day appointment system.
“For some time now we have been very aware that our patients have had difficulties in obtaining appointments,” Dr Oscar Serrallach, one of the two GPs at the clinic, said.
“This is a problem in Nimbin due to a shortage of doctors. It is very frustrating and stressful for all concerned – patients, receptionists and doctors.”
From Monday 17 October, patients will be offered one of the 10 available appointments on the day they phone with either Dr Serrallach or Dr Jacqueline Boustany, whether for a routine or urgent matter. No routine bookings are being made beyond this date, however patients who need follow up appointments with their doctor will be booked in.
“Our aim is to minimise appointment delay and we hope it will provide a solution for Nimbin that will provide better access to medical services, and at the same time reduce the ‘pressure cooker’ level of stress on doctors, staff and patients.”
Both doctors said the first few weeks would be a learning process for staff and doctors at the centre, but that the new booking system was based on successful models being run elsewhere.
“We are committed to finding a solution that will have a positive outcome for all of us. We ask you to be patient with us during this change period, especially during the first few days after 17 October.”
The staff at Nimbin Medical Centre will also begin to conduct regular Tuesday afternoon clinics focusing on metabolic disorders, such as diabetes and heart disease. They aim to provide proactive, managed care to patients with these chronic diseases to minimise complications and enhance life.
~ENDS
Date issued: 16/09/05
Media Contact: Katherine Breen Kurucsev, NRDGP, 6622 4453. Mobile 0404 46 30 49.
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